If you are experiencing issues with video calls, here are some troubleshooting steps to help you resolve the problem:
Check Your Browser Settings
- Make sure your microphone and camera are enabled in your browser settings. Here are links to check permissions for popular browsers:
Clear Browser History and Cookies
- Clearing your browser history and cookies can resolve issues with video calls. Follow your browser's instructions for clearing this data:
Check Your Agency's Firewall
- If your microphone and camera are enabled and you’ve cleared your browser data but still have issues, the agency's firewall may be causing the problem. Please contact your agency's IT staff for assistance.
If you have further questions or need assistance, please contact our support team @ (225) 267-8688
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