If you notice an issue with an item on your templates that seems fixed or unchangeable, here’s what you need to know:
Understanding Item Types
- Some items in your templates can be easily changed while drafting them, while others are set in place and cannot be modified directly. If you find a problem with a fixed item that cannot be changed while drafting, please follow the next steps.
What to Do If You See an Issue
- If you notice an issue with a fixed item on your templates, please submit a support ticket. Include the following details:
- A clear explanation of the problem you’ve noticed.
- A screenshot or pdf of the redacted document and the area that has an issue.
- Please note that larger changes or changes across multiple documents will take longer and will be assessed once the ticket has been submitted.
- If you notice an issue with a fixed item on your templates, please submit a support ticket. Include the following details:
If you have further questions or need assistance, please contact our support team @ (225) 267-8688
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